Order Cancellation
24-Hour Cancellation Window
You can cancel your order within 24 hours of placing it, provided it hasn't been dispatched.
How to Cancel
Contact us via:
- • Phone: +91 7303497594
- • Email: info@thewholeessential.com
- • WhatsApp: +91 7303497594
Full Refund Guarantee
100% refund on cancelled orders, including any advance payment made.
Note: Orders cannot be cancelled once dispatched. However, you can refuse delivery for a refund (shipping charges apply).
Return Policy
7-Day Return Window
Products can be returned within 7 days from the date of delivery.
Eligible for Return
- ✓ Unopened and sealed products
- ✓ Products in original packaging
- ✓ Wrong or damaged items delivered
- ✓ Products with manufacturing defects
Not Eligible for Return
- ✗ Opened medicine bottles (health & safety regulations)
- ✗ Products without original packaging
- ✗ Items damaged due to misuse
- ✗ Personalized or custom-made medicines
Health & Safety: Due to pharmaceutical regulations, we cannot accept returns on opened medicine bottles to ensure product safety and integrity.
Refund Process
Refund Timeline
Refund Method
Refunded to original payment method
Processing Time
5-7 business days after approval
Shipping Charges
Non-refundable (except our error)
Confirmation
Email & SMS notification sent
Special Considerations
Consultation Fees
Consultation fees are non-refundable once the session has been conducted. Rescheduling is allowed with 24-hour notice.
Customized Medicine Orders
Personalized Ayurvedic preparations made specifically for you are non-returnable and non-refundable.
Bulk Orders
Orders above ₹10,000 have special terms. Please contact our corporate team for bulk order policies.