Cancellation & Refund Policy

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Order Cancellation

24-Hour Cancellation Window

You can cancel your order within 24 hours of placing it, provided it hasn't been dispatched.

How to Cancel

Contact us via:

  • • Phone: +91 7303497594
  • • Email: info@thewholeessential.com
  • • WhatsApp: +91 7303497594

Full Refund Guarantee

100% refund on cancelled orders, including any advance payment made.

Note: Orders cannot be cancelled once dispatched. However, you can refuse delivery for a refund (shipping charges apply).

Return Policy

7-Day Return Window

Products can be returned within 7 days from the date of delivery.

Eligible for Return

  • ✓ Unopened and sealed products
  • ✓ Products in original packaging
  • ✓ Wrong or damaged items delivered
  • ✓ Products with manufacturing defects

Not Eligible for Return

  • ✗ Opened medicine bottles (health & safety regulations)
  • ✗ Products without original packaging
  • ✗ Items damaged due to misuse
  • ✗ Personalized or custom-made medicines

Health & Safety: Due to pharmaceutical regulations, we cannot accept returns on opened medicine bottles to ensure product safety and integrity.

Refund Process

Refund Timeline

Return Initiated Quality Check Refund Processed
Day 1 Day 2-3 Day 5-7

Refund Method

Refunded to original payment method

Processing Time

5-7 business days after approval

Shipping Charges

Non-refundable (except our error)

Confirmation

Email & SMS notification sent

Special Considerations

Consultation Fees

Consultation fees are non-refundable once the session has been conducted. Rescheduling is allowed with 24-hour notice.

Customized Medicine Orders

Personalized Ayurvedic preparations made specifically for you are non-returnable and non-refundable.

Bulk Orders

Orders above ₹10,000 have special terms. Please contact our corporate team for bulk order policies.

Need Help with Returns?

Our customer support team is here to assist you